Privacy Policy

We endeavour to fully comply with the requirements of the Data Protection Act 1998 (the “Act”). Below we answer some questions you may have about the manner in which we collect your personal data, the purposes for which it is used and whom we share it with. We aim to assure you that your details are in good hands.

Expressions used in this Policy have the same meanings as those given to them in our website Terms of use. Also, by “personal data” we mean any information that can be used to identify a living individual, whether by itself or in combination with other information we are likely to have.

We are registered with the Information Commissioner’s Office, the government regulator responsible for supervising and enforcing the Act and other data protection legislation in the United Kingdom. Further information about your rights under the Act can be found on their website at ico.gov.uk.

What personal data we collect and how we collect it

We collect any personal data which you voluntarily and overtly give to us. For example, you might do this by filling in a form on our website, by emailing us or by speaking to one of our advisers by telephone.

If you give us personal data which relates to someone else, you should seek that person’s permission to do so and advise them of what it will be used for and why. Ideally, you should do these things before you give us their personal data but, failing that, you should do so as soon as reasonably possible thereafter.

We may also receive personal data relating to you from third parties. For example, from insurers with whom we have a mutual relationship (you might have a policy and we might be one of their appointed agents). Those third parties will, most likely, also be subject to the Act or other applicable data protection legislation and therefore should only give us your personal data if they can do so lawfully. In many cases, this will mean that, at some point, you have already given them permission to give us your personal data.

We do not currently use ‘cookies’ on our website. However, we do link to third party websites which may employ cookies. We do not link to third party cookies, sometimes called ‘tracking cookies’, on our website. Some modern browsers include a feature which attempts to block third party cookies. You can find out how to do enable this feature by checking the support documentation provided by the relevant browser manufacturer (e.g. Mozilla, Microsoft, Google, Apple etc). Often this can be found an in a ‘Help’ menu or similar.

What we use your personal information for

We may use your personal data:

  • for obtaining quotes for insurance policies and/or other types of products or services on your behalf;
  • for arranging and administering contracts of insurance and/or contracts for the provision of other types of goods or services on your behalf;
  • in connection with the processing and handling of claims under any policy of insurance you may have;
  • for arranging credit for you from insurers or third party finance providers;
  • for arrangement payment of premiums to insurers and other service providers; and
  • for our own administrative purposes.

We may also, from time to time, use your personal data to send you communications about our other products or services which we think you may find of interest. You can opt out of such communications by contacting us at webmaster@nelsonjordan.com.

We may from time to time, share your personal data with carefully selected third parties who send you communications about other products and services which they think you may find of interest. You can stop us sharing your personal information for this purpose by contacting us at webmaster@nelsonjordan.com.

We may also be required by law to disclose your personal data to third parties, such as the police or other branches of law enforcement. We also reserve the right to disclose your personal data to any person we may be required to disclose to as a result of an order from any court, tribunal or regulator of competent jurisdiction.

We may also have to disclose your personal data to financial services providers should you wish to pay any premium over time by taking out a loan. Those financial services providers may in turn disclose your personal data to credit reference agencies. The fact that a credit check has been made may be recorded on your credit record and affect your credit rating.

We may be required to disclose your personal data to a regulator of the insurance or financial services industries.

It is now commonplace for insurers to share information with each other, including personal data of their policyholders, for the purposes of preventing and detecting fraud. An insurance policy is a contract between an insurer and the policyholder. Most insurance policies will contain terms and conditions which permit the insurer to disclose your personal data, and that of other individuals named in the policy (for example, named drivers in a car insurance policy), to databases such as the Claims and Underwriting Exchange Register. It is also a condition of all insurance policies that you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident, your insurer will enter that information into the relevant databases. If you give false or inaccurate information or they suspect fraud, they will record this. All telephone calls relating to applications and claims may be recorded and the recordings used for fraud prevention, training and quality control. To help prevent fraudulent claims, your insurer exchanges information with other insurers through various databases. Also to help detect people who break the law by not having insurance, your insurer will supply details of your motor insurance to the Motor Insurance Database (MID), run by the Motor Insurers’ Information Centre, which can be accessed by the police or other insurers. Anyone pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain the relevant information which is held on MID.

Calls to us may be recorded to training, quality control and fact verification purposes.

Insurers may use your personal data to trace debtors, recover debt, prevent fraud, manage your accounts and insurance policies, check your identity to prevent money laundering.

Who we might share your personal data with

Your personal data may be shared with the following (but always in connection with one of the purposes listed above):

  • insurers
  • providers of breakdown recovery services
  • providers of legal expense policies
  • other third parties from which we obtain prices for goods or services on your behalf (and at your request) or whose goods or services we sell to you
  • financial services providers and credit reference agencies
  • law enforcement
  • any person with whom we are required to share it by law
  • any person to whom we are required to disclose as a result of an order from any court, tribunal or regulator of competent jurisdiction
  • insurance and/or financial services industry regulators
  • debt collection agencies and/or our legal advisers
  • other companies under common ownership or control with us

Your rights to see what information we hold about you

You have the right to make a Data Access Request which will entail that we supply you with a copy of all information we have pertaining to you in an intelligible form. The administrative fee for such a request is £20. You also have the right to ensure that any information we hold about you is accurate and up to date.

About links to third party websites

Please note that our website features links to third party websites (such as those operated by insurers or other insurance intermediaries), which may feature online forms and similar. In such cases your Personal Data may be collected and processed by third parties. An example of this would be where we link to a form on insurer’s website so that you may, if you wish to do so, obtain an insurance quote by filling in your personal information. We have no control over the content of those third party websites but the owners of those websites will, most likely, be required to comply with the Act and/or other applicable data protection legislation. Accordingly, those websites may feature their own privacy policies or data protection statements which will explain who your information is being collected by, what it will be used for and who it may be disclosed to.